Missing Package

If your tracking number shows as delivered but your package is nowhere to be found, please do the following:

• Make sure the address you entered at checkout is correct. You can check this on your delivery confirmation email you received. 

• Check the tracking number to see exactly where it was left (in the mailbox, front door, at the fence, etc.).

• Check with anyone who lives at your house, I know it sounds nuts but sometimes someone put the package somewhere and forgot to tell you. 

• Sometimes USPS does deliver to the wrong house, so check with your neighbor.

• Call your local post office and speak with the supervisor for more information - specifically ask for exact GPS info regarding where your package was left. It may have been left at the wrong residence, or they have also been known to mark packages as "delivered" 1-2 days prior to delivering them.

If none of these things work, you can file a missing package claim here. If you think the package was stolen, we definitely recommend filing a police report. 

If your package arrived damaged, please click here.